Ensuring Your Privacy
What Information Do We Collect?
We may collect information about you, such as your name and location, when you register with us. We may also gather third party information, such as though a credit reference agency when you apply for credit.
When you register with us, it’s necessary to provide your name, address, payment information, and an email address, and possibly other information so that we may process your order, provide you status updates about your order, and provide special offers and promotional information as they are made available.
How Do We Use that Information?
The information you provide to us is used to:
- Complete any transactions you make with us.
- Confirm your identity.
- Maintain your account.
- Ensure an excellent website for your needs.
- Help us improve layout, design, and functionality of our site.
Inform you of improvements or changes to our company, site, services. We do this by conforming to the Privacy and Electronic Communications Regulations 2003 and the Direct Marketing Association (DMA) Code of Practice.
Do We Share Information We Collect?
Sometimes it’s necessary to share information about you with credit reference agencies and partners who assist in fulfilling orders for you. We may also share your information with other data provided by other companies that help us improve your overall experience.
We also occasionally share customer information with partner companies and if you do not wish to have your name and other information shared, such as mailing and email details, contact our customer service department.
Maintaining Contact with You.
We understand you may not wish for us to contact you about special offers, promotions, and other information. Therefore, contact our customer service department and request that your name and information be removed from our mailing list.
When you do, you may still receive some communications until your request is fully processed. We sincerely apologize for any inconvenience this may cause.
All the data from this website is transferred via SSL. SSL is used to encrypt two way communicaton and hence your data is secure while transferring through this website.
What Are Cookies?
1. So you can gain access to your account safely.
2. To store selections you’ve made in your shopping cart until you complete your order, even if you come back at a later time.
3. To track your history of pages you visited, items you’ve browsed, and that helps us refine your experience and tailor it specifically for you.
4. To help improve functionality and performance of our website.
Cookies can also allow you to share your experiences using our site on your social media profiles.
Can You Turn Cookies Off?
You can certainly deny cookies access, but our website may not function properly, thus impacting your experience. Our cookies are safe, but if you prefer to not allow them, visit the ‘Settings’ section of your web browser and set your preferences to block all cookies. This will block all cookies, even from other websites.
Do We Monitor Communications?
We want to ensure that every experience our customers have is positive. Therefore, we may record phone calls and monitor emails that are sent to us. Some of these may be used to improve customer service and for training purposes.